Shipping Policy

Shipping Policy

Last Updated: 25th October 2025

At The Secret Recipe, every dessert is crafted fresh only after your order is placed. We take great care to ensure that each product reaches you in perfect condition, maintaining the purity, taste, and indulgence you expect from us.

1. Order Preparation & Dispatch

• All our products are prepared only after an order is confirmed, ensuring freshness and quality.

• Preparation time typically ranges from 1–2 working days, depending on the product.

• You will receive an update once your order is ready and dispatched.

2. Shipping Coverage

• We currently deliver only within Mumbai through trusted local delivery partners.

• If your delivery address is outside our current service area, we’ll promptly inform you and issue a full refund.

3. Delivery Timelines

• Orders are generally delivered within 1–3 business days after dispatch, depending on your location in Mumbai.

• Delivery timelines may vary slightly during peak seasons, holidays, or due to factors beyond our control (such as weather or traffic conditions).

4. Delivery Charges

• Delivery charges are variable and are computed based on the delivery address and order weight/volume.

• The applicable charge will be communicated to you before confirming the order.

• On confirmation, these charges are collected separately before delivery is initiated. 

5. Packaging & Handling

• Every order is securely packed to ensure that your desserts arrive in excellent condition.

• While our products are not temperature-sensitive, we take adequate measures to prevent any damage during transit.

6. Delivery Attempts

• Our delivery partner will make one or two delivery attempts.

• If the delivery cannot be completed due to an incorrect address or unavailability, re-delivery may incur additional charges.

7. Order Tracking

• Once your order is dispatched, you will receive a tracking link or delivery update via SMS or email.

• You can monitor the progress of your order using the shared details.

8. Damaged or Missing Items

• If your order arrives damaged or incomplete, please email us with photos of the package and product within 24 hours of delivery at support@thesecretrecipe.in.

• We’ll review the concern and arrange a replacement or suitable resolution promptly.

9. Non-Delivery & Returns

• As our products are freshly made and perishable, we are unable to accept returns once an order has been successfully delivered.

• Please ensure someone is available at your delivery address to receive the order.

10. Contact Us

For any shipping-related questions or assistance, feel free to reach us at:
📧 support@thesecretrecipe.in
📞 +91 9152889414
🕒 Monday to Saturday, 10:00 AM – 6:00 PM